Coaching notes that point at a specific call.
Mira takes an agent's recent evaluations and writes up what they do well, what to work on, and — for every single point — the conversations that evidence it. A coaching session stops being an opinion versus an opinion and becomes a screen you both look at. Export it as a PDF for the one-to-one.
What you get
Built from evaluations you already have
No new form to fill in. The material is the scoring your team has already done; this turns it into something an agent can act on.
Every point cites its calls
'Struggles with hold procedure' is an accusation. 'Struggles with hold procedure — and here are the four calls it happened on' is coaching.
Team-level as well as individual
The same analysis across a team shows you what to run a training session about, rather than repeating the same one-to-one eleven times.
A PDF for the conversation
Export the plan and hand it over. Agents keep it; supervisors bring it to the next session and check what moved.
How it works
Pick an agent and a period
Their evaluations over the last month, quarter, or a custom range.
Generate the plan
Strengths, focus areas, and the evidence trail behind each of them.
Have the conversation
On screen or as a PDF, with the calls one click away when the agent asks 'when did I do that?'.
Questions people ask about this
No, and it should not. It removes the two hours of preparation before a coaching session — finding the calls, remembering the pattern, writing it up — so the supervisor spends that time with the agent instead of in a spreadsheet.
Fairer than the alternative, because every claim comes with the call that supports it and the agent can listen to it. An agent who disagrees can dispute the underlying score, and the dispute stays on the record.
Related capabilities
See it on your own calls
Send us a handful of recordings and your current scorecard. We will score them, show you the result next to what your team scored, and tell you honestly what you would and would not gain.
No automated demo. A real conversation, usually within one business day.